Privacy policy

Central Connex Electrical (ABN 20 672 237 955) respects your privacy. This policy explains what personal information we collect, why we collect it, and how we handle it, in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We only collect information we need to respond to you and do the job. This may include:

• your name, phone number and email address
• your suburb, town or the address of the job
• details about the work you need, such as the age of your home, your switchboard, and the best time to call
• photos you choose to send us, such as of your switchboard or meter box
• invoicing and payment records once we do work for you

How we collect it

We collect information directly from you when you:

• fill in the quote form on this website
• fill in a lead or enquiry form on one of our Facebook or Instagram ads
• call, text, email or message us
• book or receive work from us

When you use a Facebook or Instagram form, Meta Platforms passes the details you submit to us. Meta's own privacy policy covers how Meta handles your information on its platforms.

Why we use it

We use your information to:

• contact you about your enquiry and give you a quote
• book, carry out and follow up on electrical work
• issue invoices and keep business and compliance records, including records electrical contractors are legally required to keep
• arrange network connection work with your electricity distributor where your job needs it
• occasionally let you know about our services; you can ask us to stop at any time

Who we share it with

We do not sell or rent your personal information. We only share it where needed to do the job or run our business, for example with:

• the electricity distributor or network operator, for connection and metering work
• regulators and authorities, where the law requires it (for example, certificates of compliance)
• service providers we use to run the business, such as our website host, email, job management and accounting software

Some of these providers may store information on servers outside Australia. We use reputable providers and only share what they need.

How we keep it safe

We store your information in password-protected systems and only use it for the reasons above. We keep records for as long as we need them for your job and for our legal and tax obligations, then delete or destroy them securely.

Accessing or correcting your information

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us using the details below and we will respond within 30 days.

Questions or complaints

If you have a question or concern about how we have handled your information, please contact us first so we can sort it out:

• Email: admin@centralconnex.au
• Phone: 0497 841 916

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.